Professional Ear Wax Removal
in Mercer Island, WA

Showed up at the Ruston urgent care location for a walk in, learned about the crazy wait time but also the app, so I installed Solv and found that the Tacoma urgent care location has appointments available to schedule that day, where Ruston only had tomorrow. So I scheduled one just 30 minutes away, rushed to the office and the app knew I was there so I checked in, talked to the receptionist, she already had my insurance and stuff from the app scanning my card👍 so she photoed my ID and told me I'd have a 45 minute wait. I was excited for this. I left and used the wait list on the app to track my position in line, and showed up, was seen pretty much right away, dental assistant was kind, put in all the info, doctor came in right away, got the antibiotics I needed immediately. Pharmacy had my prescription ready soon as I got there, within 10 minutes probably. The whole experience was pretty amazing and even though it was sudden and I was in pain, had to learn about the app and whatnot, it was so easy. Very impressed.

I thought  scheduling for appointment  would cut the waiting time but still took 2hours of my time.

They were able to see me as a walk in less than the hour I came in. Amazing and helpful staff!

I walked into Indigo thinking I would have to wait without an appt. Well to my surprise, I got right in there. I mean I barely sat down and the called me back. I haven't had to wait to be seen, as many times that I have been there you would think I would have at least one disappointment... Nope, and today they had only one provider. I have been lucky when visiting Indigo urgent/multi care. The providers have always been caring and all other employees have been so pleasent. I recommend all that need medical attention to give them a try and I bet you come out of there with the same attitude as mine! Thank you Indigo employees for being so awesome! I will return!!

Very easy to schedule appt for a same day. Was surprised by the fact that they are paperless and in order to view anything you have to download their app. It’s been 2 days and still no results, as for the medication you have to go on the appt and send it your self to the pharmacy otherwise you will not get it. Overall it was a good visit but it could have improved on some things for sure.

Always tend to my needs.Polite and very professional.

Wonderful front desk ladies and PA. Kind, informative, proactive, doctor. I couldn't be more pleased with the care my son received.

I was a walk in. So it was a 1 1/2 hour if waiting time .. and all the staff was nice and friendly and so Respectful .. and it was a great experience today.

Everyone was excellent when it came down to anything we needed or asked. I appreciate everyone that was there they are extremely nice and respectful.

I went to the Urgent Care Facility on my insurance providers website and it had closed the previous September. I went to the next one one the provider’s list 8 miles away. They were not open on weekends. I went into Indigo in my town thinking I would get turned away again. Their wait was too long; but they found an opening for me at another Indigo 3 miles away. They took me in right away. I was so relieved to get my very bad cough and sinusitis addressed. They were great!

Great communication shared about my condition from start to finish. Everything went well and the Dr. was very good answering questions I had

Everyone was fantastic. All the children's urgent cares were full so we took my son in for a persistent fever on advice of our pediatrician. We were in and out in 20 minutes and felt like we got excellent care.

check in is always nice and quick and immediate which is what we appreciate the most. The nurse that greeted us and got us started was very friendly and welcoming.  The provider named Miguel is not very personable and asked us what’s our goal to be there.. that question threw us off a little. He treated us like a business and it was just here ok here is your prescription have a good day.  I’ve seen him in the past and felt uncomfortable that I didn’t move forward with any suggestions he provided in the past. Appreciate that he gave me and my son prescriptions but he didn’t really explain to me what was going on with me but did with my son. Wished he didn’t treat us like a transaction he tried to complete.  No, I do not recommend this provider.

The staff in this office is wonderful! Dr Khan is a wonderful doctor that is thorough, compassionate and works with the patient for best results. Highly recommend!

The When I called yesterday afternoon there was a 3/4 hour wait. The kind receptionist suggested I make a 9:30 am appointment this morning. I did and it worked out very nicely. A short wait and all went very smoothly!  Yes, I’d recommend this provider based on my experience today.

The staff at this location could not have been more helpful or friendly.  From the check-in, to the Medical Assistant Naya (sp?), to the Nurse Practitioner Katherine I saw.  Once I was in my room, they were efficient, knowledgeable.  I left knowing exactly what my plan of care was.  Highly recommend.

The entire process starting from scheduling to the final part where the doctor gave me a prescription and sent me on my way was so easy. I highly recommend this place and the staff is incredible