This Privacy Policy describes the personal information that Solv Health, Inc. (“Solv Health”, “we” “us”, or “our”) collects, uses, and discloses about you when you visit our website at www.solvhealth.com or use our consumer-facing mobile application (together, the “Service”).
Please review this Privacy Policy carefully to understand our policies and practices regarding your personal information. By accessing or using the Service, you agree that you have read and understand this Privacy Policy and that you consent to the collection, use, and disclosure of information as described below. If you do not agree with this Privacy Policy, do not access or use the Service. Your use of the Service is also governed by our Terms of Service. We reserve the right to modify this Privacy Policy at any time. Immaterial changes will be effective immediately upon posting to the Service, and your continued use of the Service after changes are posted constitutes acceptance of those changes. We will try to notify you of material updates to this Privacy Policy, such as by posting notice on the Service.
Some of the personal information we process may be considered Consumer Health Data subject to certain U.S. state consumer health data privacy laws, such as in Washington and Nevada. Please review our Consumer Health Data Privacy Notice for disclosures specific to Consumer Health Data.
In addition to providing services directly to consumers, Solv Health also provides services to healthcare providers that are regulated as covered entities under the Health Insurance Portability and Accountability Act (“HIPAA”). In the context of providing services to healthcare providers, we may process your Protected Health Information, or PHI, in our role as a business associate regulated by HIPAA. When we process your PHI, we do so in compliance with our business associate agreements with our healthcare provider customers. If you have any questions about your PHI, please contact your healthcare provider and review their HIPAA Notice of Privacy Practices. This Privacy Policy does not apply to your PHI or describe our practices under HIPAA.
“Personal information” refers to information that, when used alone or with other relevant data, can be used to identify you. Depending on how you interact with us, we may collect the following categories of personal information about you:
We collect your personal information in the following ways, pursuant to applicable law:
We process your personal information for a variety of reasons. Depending on how you interact with our Service, this may include:
We do not use personal information collected under this Privacy Policy to train generative AI or large language models unless we disclose that use in a separate notice or consent form, or otherwise as permitted by applicable law.
We may disclose your personal information as described in this section:
In addition, we may share your personal information with entities to which you have consented to the disclosure, such as the health care providers with whom you book appointments through the Service.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may use cookies and other tracking technologies (like web beacons and pixels) to access or store information. A “cookie” is a small text file that is placed on your computer or mobile device when you enter a website or a mobile app. It enables the website or mobile app to remember your actions and preferences over a period of time.
While the cookies we may use change from time to time and vary between the websites and webpages we operate, they generally fall into one of the following categories:
On certain webpages, we may also use session replay tools, which record your interactions with our websites and mobile apps, such as how you move through our webpages and engage with our webforms. This information helps us improve our Service and identify and fix technical issues visitors may be having with them.
To learn more about cookies and other technologies, please visit https://www.allaboutcookies.org. Most web and mobile device browsers automatically accept cookies. If you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.
You may contact us to opt-out of cookies here.
Some of the third parties we work with participate in industry groups that offer mechanisms for opting out of interest-based advertising. Residents of the United States can use the National Advertising Initiative’s mechanism at http://www.networkadvertising.org/choices or the Digital Advertising Alliance’s mechanism at http://www.aboutads.info. Opting out of online ads with one ad network and web browser does not necessarily carry over to any other ad network or web browser. As a result, depending on the opt-outs you request, you may still see our ads from time to time.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Service is at your own risk. You should only access the Service within a secure environment. If you become aware of any breach of Service security or this Privacy Policy, please notify us at info@solvhealth.com.
We will retain your personal information for as long as is necessary to fulfill the purposes for which we obtained it, including to provide the Service, or for such longer period as may be required or permitted by our contracts or applicable law and regulations. We will also retain your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We use the following criteria to set our retention periods: (i) the duration of our relationship with you; (ii) the purposes for processing your personal information; (iii) the existence of a legal obligation as to the retention period; and (iv) the advisability of retaining the information in light of our legal position (for example, in light of applicable statutes of limitations, litigation, or regulatory investigations).
You may opt out of receiving promotional emails or text messages from us at any time by following the unsubscribe instructions contained in the applicable email, responding “STOP” to the text message, or contacting us using the information in Section 16 (Contact Us) below.
The Service is not intended for children under 18 years of age. We do not knowingly collect or use information from children under 18 through the Service. If a parent or legal guardian becomes aware that their child has provided Solv Health with personal information without his or her consent, the parent or legal guardian should contact us here. If we become aware that a child under 18 has provided us with information, we will delete that information from our files.
If a parent or guardian has created a Solv Health account for a minor under the age of 18, the parent or legal guardian represents and warrants to Solv Health that he or she is the parent or legal guardian of that minor with a right to provide us with the information of that minor.
The Service may contain links to other sites that are not owned or controlled by Solv, such as social media sites or sites belonging to our partners or suppliers. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of every website that collects personal information. This Privacy Policy applies only to information collected by our Service.
Our Service is not intended for and is not directed to residents outside of the United States. If you access the site from outside of the United States, your information will be stored, processed, and subject to privacy laws of the United States, which might be different from those of your country.
If you are a resident of a state with a consumer privacy law, you may have rights with respect to the personal information we maintain about you. Those rights may include the following:
If you reside in a state where we are required to comply with these privacy rights, we will take steps to honor them subject to any applicable exemptions. You may have the right to appeal our decision if we deny your rights request. To request to exercise your rights, or to submit an appeal, contact us here OR at info@solvhealth.com.
To opt out of the sale or sharing of your personal information for targeted advertising purposes, please adjust your cookie preferences in the link provided in our Cookie Declaration under “Manage Cookie Preferences.” You may also submit an opt-out request using a preference signal that is sent in a commonly used and recognized format, such as the Global Privacy Control.
We will take steps to verify your identity before processing your request to know, correct, or delete. We will not fulfill your request unless you have provided sufficient information for us to verify you are the individual about whom we collected personal information. If you have a Solv Health account with us, we may use our existing account authentication practices to verify your identity. If you do not have an account with us, we may request additional information about you to verify your identity. We will only use the personal information provided in the verification process to verify your identity or authority to make a request and to track and document request responses, unless you initially provided the information for another purpose.
Depending on where you live, you may use an authorized agent to submit a request. When we verify your agent’s request, we may verify both your and your agent’s identity and request a signed document from you that authorizes your agent to make the request on your behalf. To protect your personal information, we reserve the right to deny a request from an agent that does not submit proof that they have been authorized by you to act on their behalf.
This Privacy Policy describes our practices over the last 12 months with respect to categories of information we collect, the sources of that information, and how we have used and disclosed it. Specifically:
Financial Incentives. From time to time, we may offer a financial incentive when you complete onboarding assessments, surveys, tracks, or other programs that ask you to share your feedback or other personal information with us. The specific instructions for how to participate in these programs and related incentives may vary and will be set out within each program. Our good-faith estimate of the value of your personal information is the value of the benefit we offer to you. We have calculated that value by weighing our expense of operating the program against the benefit. Participation in these incentive programs is always optional, and you can terminate program participation at any time as explained in the applicable program terms. You can also contact us by using the contact information provided below to unsubscribe or cancel your program participation.
California Shine the Light. California residents are also entitled to request and obtain from Solv once per calendar year information about the personal information (if any) we disclosed with third parties for their own direct marketing purposes. To request this information or to opt out of these disclosures, please submit a request here. For disclosures to our tracking technology providers, you can adjust your cookie preferences in the link provided in our Cookie Declaration under “Manage Cookie Preferences” or use a preference signal that is sent in a commonly used and recognized format, such as the Global Privacy Control.
If you have any questions or concerns regarding this Privacy Policy, contact us by email at info@solvhealth.com.