As the former Chief Operating Officer at Urgent Care for Kids, April is an expert in urgent care operations. She was an early pioneer of telemedicine in the urgent care setting, has championed a national testing program with the Big 12, American Athletic Conference, and College Football Playoffs. She fought in the trenches with her team to provide access to care when the pandemic hit. April is exceptional at driving operational success and engaging teams with technology. She’s passionate about health equity, women in leadership, and urgent care operations.

8 Articles

What Urgent Care Operators Need to Know about Surging Visit Volumes

The 2025 respiratory season is peaking slightly later than usual, which can be seen in CDC and Solv data. Visit...

4 Key Ways to Prepare Operations Before Respiratory Season

One of my favorite parts of my job is visiting our Solv partners and getting a first-hand look at how their...

Let's Cover That Podcast featuring April Gillam, Head of Industry a...

We're so excited to share the Let's Cover That podcast featuring Solv's very own April Gillam, Head of...

The Price of Unchecked Tech Debt

Frontline healthcare workers and healthcare technology professionals saw the critical impact of Southwest...

Holiday Season Checklist: 4 Ways to Prep Your Urgent Care for the B...

As the end of the year approaches, it seems like calendar pages are flying off like a time-lapse movie montage....

The Hidden Costs of Patient Payments

For decades, the urgent care industry has relied on the same traditional payment vendors to handle patient...

How Can Urgent Care Centers Improve Capacity Management for Better ...

Efficient capacity management is the cornerstone of urgent care success. As fixed-cost operations, urgent care...

Why Is Summer the Best Time to Improve Urgent Care Operations?

Summer may feel like a slowdown, but it’s your biggest opportunity to strengthen operations. While patient...

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